Help Center

Quick Start Guide

What is Kontrol™?

The Job Pipeline Explained

Sending Art for Approval

The Customer Portal

Job Costing & Pricing Matrix Walkthrough

A step-by-step guide to configuring ink costs per color, quantity break pricing, customer tiers, and reading cost vs. margin reports — so the engine actually gets used.

Invoicing & Online Payments

Connecting Stripe

Customizing Your Invoice PDFs

Make every invoice look like it came from a real shop — not a spreadsheet.

QR Code Workflow for the Shop Floor

How press operators and receiving staff use QR codes to look up jobs, receive goods, and track production — without needing to be technical.

The Production Queue

Your shop floor kanban — understand priority sorting, overdue indicators, auto-refresh, and press lane utilization.

Production Queue — Full Reference

Deep-dive into priority tiers, overdue thresholds, the 30-second live refresh cycle, press utilization math, bagging verification, and how to adapt the board for your shop.

KloudSeps™ Press Planner — Print Sequence & Diagram

Learn how KloudSeps™ builds an optimal print sequence and generates a radial bird's-eye press diagram for your carousel.

KloudSeps™ Export Formats & CTS Workflow

Understand every export format in KloudSeps™ — from standard halftoned film ZIPs to CTS pre-RIP PDFs for Computer-to-Screen systems like M&R I-Image, Wasatch, and EFI Fiery.

Printed Samples — Documenting Finished Work

Capture photos of completed prints and attach them to jobs for future reference and color matching.

Production Notes — Recording Job Details

Attach categorized production notes to any job — ink recipes, press settings, burn times, and more.

Automation Rules

Shortcodes Reference

Team Roles & Permissions

Full matrix showing which roles can access which features, settings sections, and data. Use this when onboarding staff to assign the right permissions and avoid accidental data exposure.

Two-Factor Authentication (2FA)

Using the Mockup Editor

File Manager & Google Drive

QuickBooks Online Sync

What syncs, which fields map where, how to trigger a manual push, and how to fix it when something drifts.

Smart Inbox (Gmail Integration)

Setting Up SMS Notifications (Twilio)

A plain-English walkthrough for connecting Twilio so Kontrol™ can text your customers automatically — no coding required.

SMS Opt-In Compliance & Configuration

How to capture consent correctly, configure opt-out keywords, include required message disclosures, and meet A2P 10DLC carrier obligations — so your SMS notifications stay legal and land in inboxes.

Webhook & Integration Event Reference

Complete payload schemas, retry logic, and error codes for every outbound webhook event and incoming provider callback — for shops building custom integrations.

Browsing AssetLab™

Find ready-made mockup templates, artwork packs, and design assets uploaded by other shops and designers.

Seller Portal

Manage your AssetLab™ listings, track sales, and withdraw earnings.

Template Creator Guide

Everything you need to build and submit Fabric.js canvas templates to AssetLab™ — canvas specs, JSON schema, pricing, and Stripe payout setup.

AssetLab™ Pro Subscription

Unlimited downloads from the Pro Library for $29.99/month — or use your 5 free monthly downloads included with any Kontrol™ plan.

AssetLab™ Seller Tiers

Level up from Standard Seller to Pro Contributor to Elite Creator by opting more assets into the Pro Library.

AssetLab™ Boost Advertising

Promote your AssetLab™ listings with paid Search Boost, Featured Home, and Category Spotlight campaigns.

Reading the Blog

Stay up to date with Kontrol™ news, feature announcements, and screen printing tips.

Shipping Integrations (EasyPost & ShipStation)

Connect EasyPost or ShipStation to generate shipping labels and track packages from inside Kontrol™.

Connecting Outlook / Microsoft 365 Email

Connect your Outlook or Microsoft 365 mailbox to use the Smart Inbox with your Microsoft email.

Connecting IMAP Email

Connect any email provider (Yahoo, Zoho, GoDaddy, custom domains) using IMAP credentials.

Customer Portal Tracking Timeline

How the visual tracking timeline works so your customers always know where their order stands.

Calendar Capacity Planning & Job Scheduling

How to use the calendar to schedule jobs, assign presses, and avoid overbooking your production days.

Calendar Capacity Planning — Full Reference

How Kontrol™ calculates available press time, how drag-drop scheduling interacts with job statuses, and how to configure daily capacity limits per press.

LoKator™

List your shop in LoKator™ so customers in your area can find you. Supports screen printing, embroidery, DTG, DTF, signage, banners, digital printing, promotional products, and trade show displays. Free with any Kontrol™ subscription — or choose a paid listing plan.

LoKator™ Listing Plans

Understand the free, Basic, and Featured listing tiers for LoKator™ — pricing, features, and how to subscribe.

Owner / Admin Daily Workflow

Your morning dashboard routine, job pipeline sweep, billing review, and the settings that keep the shop running on autopilot.

Sales Rep Daily Workflow

How to run your quote pipeline, manage art approvals, follow up on unpaid invoices, and use the customer portal to close faster.

Production Staff Daily Workflow

Shift routine for press operators and receiving crew — queue check, job movement, QR scanning, goods receiving, and end-of-shift wrap-up.

Art Department Daily Workflow

Morning art queue check, building mockups in the editor, managing files, sending for customer approval, and handing off clean files to production.

RBAC Scenario Cookbook

Real-world permission recipes for screen printing shops — owner financials, production-floor access, sales-rep quoting without cost visibility, and art-department mockup editing.

Search & Keyboard Shortcuts Cheat Sheet

Every searchable field, keyboard shortcut, and navigation trick in Kontrol™ — for shops managing hundreds of jobs.

Analytics KPI Glossary & Industry Benchmarks

What every metric on your analytics dashboard actually means — plus real-world screen printing benchmarks so you know if your numbers are healthy.

Data Retention & GDPR Erasure Guide

What Kontrol™ stores, how long it keeps it, and how to permanently delete a customer's data when they ask.

Cost Variance Reporting Guide

How to read Estimated vs. Actual cost comparisons, interpret variance patterns across jobs, update rate tables when categories consistently run over, and use costing history to quote dark-garment and multi-color jobs more accurately.

Screen Printing & Kontrol™ Glossary

Plain-English definitions for 50+ industry terms (mesh count, flash cure, halftone, squeegee durometer) and Kontrol™ concepts (status pipeline, shortcodes, automation rules). Share with new hires.

Getting Started with Kalkulator™

Download the Kalkulator™ mobile app, create your first quote, and connect it to your Kontrol™ account for seamless sync.

Setting Up Your Pricing Matrix in Kalkulator™

Configure quantity breaks, color tiers, and setup fees so every quote is accurate.

Customizing Your Invoice Branding

Upload your logo, set accent colors, customize payment terms, and add footer text to every invoice.

Two-Way SMS Messaging

Set up Twilio for inbound SMS, view conversation threads, and reply to customers from within Kontrol™.

Kommunity™ — The Kontrol™ Forum

Join Kommunity™, start discussions, earn reputation, and connect with other screen printers.

Understanding Subscription Tiers

What is included in each Kontrol™ plan, how to upgrade, and what happens when you hit your limits.

Features by Plan

A complete breakdown of which features are available on each Kontrol™ subscription tier.

Using the Kalkulator™ Ink Library

Select real manufacturer inks, match Pantone colors, and build ink setups for accurate quoting.

Understanding Pricing Analysis

How the pricing confidence score works, where industry averages come from, and how to use the data to adjust your rates.

How to Apply as a KreatorHub™ Artist

Step-by-step guide to applying as a freelance artist on the KreatorHub™ marketplace.

How to Hire an Artist on KreatorHub™

Find and hire a freelance artist for your next screen print, embroidery, or DTF project.

Understanding KreatorHub™ Fees

How the buyer fee, seller fee, and escrow system work on KreatorHub™.

KreatorHub™ Revision & Overage System

How revision rounds work, what happens when you exceed the included count, and how overage billing is calculated.

KreatorHub™ Dispute Resolution

What to do if something goes wrong with a KreatorHub™ order — how disputes are opened, reviewed, and resolved.

Managing Your KreatorHub™ Gigs

How to create, edit, and optimize your service listings on KreatorHub™.

InkRelay™ Pricing & Licensing

Getting Started with InkRelay™

Getting Started with Kleanr™

Learn how to use the three-panel editor, vectorize artwork with real-time preview, remove backgrounds with ML, reduce colors with Pantone matching, and build Logo Walls.

Logo Wall Builder — Step-by-Step Guide

Build sponsor walls, event banners, and client showcases by batch-processing up to 20 logos into a single export.

Batch Art Processing in Kleanr™

Upload multiple artwork files and process them all through Kleanr™ at once — vectorize, remove backgrounds, and reduce colors in bulk.

Color Info & Pantone Matching

How to use the color panel in Kleanr™ and KloudSeps™ to view hex, RGB, CMYK values and find the closest Pantone match.

KloudSeps™ Separation Queue

How the separation queue works — auto-populated from Kleanr™, grouped by job, with Separate All and multi-sep session support.

Film Export — Details, Registration Marks & Layout

Configure film exports with 13 detail options, 5 registration mark styles, and full layout controls for page size, crop marks, and info placement.

Marketplace Loyalty — Rewards for Repeat Business

How the sliding fee scale, reputation badges, Platform Guarantee, rebooking, and UNLIMITED tier work on KreatorHub™ and LoKator™.

LoKator™ Job Bidding — Post Jobs & Get Bids

How to post print jobs on LoKator™, manage incoming bids from shops, and communicate in real time.

KreatorHub™ Art Job Bidding — Find Artists for Your Projects

Post art and design jobs, set budgets, review artist bids, and negotiate via real-time messaging on KreatorHub™.

Try KloudSeps™ — Free Demo

Access the full KloudSeps™ separation editor with no login — watermarked output, all features unlocked.

Delivery Routes — Complete Guide

Everything you need to know about creating delivery routes, tracking packages, using Driver Mode, and managing your fleet.

Driver Mode — Mobile Delivery Guide

How to use Driver Mode on your phone to navigate routes, mark deliveries complete, capture signatures, and take proof-of-delivery photos.

Receipt Scanner — Snap & Extract

How to scan expense receipts with your camera and let AI extract vendor, date, amount, and line items automatically.

Size Collection — Collect Team Sizes

How to create size collection links, send them to teams, monitor responses, and generate jobs from the results.

Multi-Location Setup

How to add shop locations, assign users and equipment, and switch between locations in Kontrol™.

Delivery Analytics

Understanding delivery KPIs, charts, and driver performance metrics to improve your local delivery operation.

KORA™ AI Assistant — Voice & Chat Commands

Everything you can do with KORA™ — 128+ tools, voice & chat commands, and 17 command categories for managing your shop hands-free.

Using KORA™ via SMS

Text your shop's Kontraktr number to get instant AI responses — no app needed.

How to Use Kliq™ Push-to-Talk

Walkie-talkie-style communication for your shop floor — channels, departments, and scanner mode.

How to Set Up KrewKast™ on Your Shop TVs

Turn any monitor into a live production dashboard with KrewKast™.

How to Use Quik Quote™ with KORA™

Get instant price estimates by asking KORA™ in plain English.

How to Connect Kontrol™ to Zapier

Connect Kontrol™ to 6,000+ apps using Zapier webhooks.

How to Send Press Proofs for Customer Approval

Get customer sign-off on a physical print sample before running the full order.

How Production Approval Works

Token-based customer sign-off for completed jobs.

How AI Predicts When to Reorder Supplies

KORA™ analyzes your purchasing patterns and alerts you before supplies run out.

Understanding Customer Health Scores

Churn prevention alerts that tell you which customers need attention.

How to Set Up an Online Campaign Store

Create time-limited or permanent merch stores for teams, events, and fundraisers.

How to Handle Mid-Job Change Orders

Add or adjust costs on a job after production has started.

How to Estimate Shipping Costs

Get carrier rate estimates before you ship.

How to Connect Xero Accounting

Sync invoices and payments between Kontrol™ and Xero.

How to Import Orders from Shopify

Pull Shopify orders into Kontrol™ as production jobs automatically.

How Employee Onboarding Works

Using the Employee Portal (My Portal)

How to Create and Manage Training Modules

How to Complete Assigned Training

How to Use the Production Gantt Chart

How to Use Barcode Scanning for Inventory Receiving

How to Create and Share Public Order Forms

How Auto-Reorder and the Reorder Center Work

How to Embed the Quote Calculator on Your Website

How to Set Up and Manage Multiple Locations

Founder's Pricing FAQ

Pipeline Templates & Industry Presets

Pre-configured production workflows for 11 shop types — screen print, embroidery, DTF, sublimation, vinyl, vehicle wraps, signs, promo, digital print, laser, and sales.

Laser Material Inventory

Track raw materials for laser engraving and cutting — wood, acrylic, metal, leather, glass, fabric, and stone.

Batch Personalization for Laser Jobs

Manage bulk personalization orders like wedding favors and corporate gifts with CSV import and a spreadsheet editor.

FlipKast™ — Custom Split-Flap Display Board

Set up FlipKast™, the retro split-flap display for your showroom, lobby, or break room.

The Founder’s Dividend — Quarterly Subscription Credits

How the Founder’s Dividend works and how credits are applied to your bill.

Screen QR Tracking — Scan to Burn, Scan to Reclaim

Track every screen frame in your shop with QR code stickers. Two taps per screen lifecycle.

KORA Vizion Quickstart — See Your Shop Run, Live

Set up a living 3D view of your shop floor. Jobs glow on their equipment, operators move as coloured dots, customers can tune in to their own order.

Phone-to-Plan — Scan Your Shop, Get a Floor Plan Overnight

Walk your shop with your phone. Upload the video or LiDAR scan. KORA returns an editable floor plan with equipment, zones, and dimensions already labelled.

Floor Plan Editor — Keyboard Shortcuts & Power Moves

Every shortcut in the Vizion / Prysm editor. Undo/redo, multi-select, batch ops, measuring, rotation snap, walk-mode, and more.

Stock / Order / CSG — The New Line-Item Split

Every line item on a job now splits three ways: what's in stock, what needs ordering, what the customer's bringing. How to read it, how to set it, and what happens when you hit Auto-fill.