Delivery Routes — Complete Guide
Everything you need to know about creating delivery routes, tracking packages, using Driver Mode, and managing your fleet.
How delivery routes work
When a job is marked as a local delivery, it automatically appears in the Delivery Queue. From there you build routes by selecting stops, assigning a driver and vehicle, and letting the route optimizer find the fastest path. Each route has its own timeline, map, and checklist.
Building a route
- 1Go to Delivery Routes in the sidebar
- 2Click "New Route" and give it a name (e.g., "Monday AM")
- 3Add stops from the Delivery Queue — each stop is a job with a delivery address
- 4Set delivery time windows if the customer requested a specific arrival time
- 5Assign a driver and vehicle from your fleet
- 6Click "Optimize" to calculate the fastest order using the built-in route solver
The optimizer respects priority ordering — HOT RUSH and RUSH stops are always visited first.
Package tracking and loading
Each stop shows how many boxes need to be loaded (e.g., Box 1/4, 2/4). During loading, check off each box as it goes on the truck. This prevents packages from being left behind. You can print a Loading Checklist PDF with all stops, box counts, and signature lines.
Business hours check
Before finalizing a route, Kontrol™ checks each stop's business hours using Google Places. If a business will be closed during the expected delivery window, you get a warning so you can adjust the schedule or contact the customer.
Route map and navigation
Every route has a visual timeline showing the order of stops, estimated arrival times, and current status. A Google Maps multi-stop link opens turn-by-turn navigation in one tap — great for drivers on the road.
Customer notifications
Customers receive automated emails when their delivery is on the way and when it has been delivered. Delivered emails include proof-of-delivery photos and digital signatures captured by the driver.
Failed deliveries
If a delivery cannot be completed (nobody at the address, business closed, etc.), the driver marks it as failed with a reason. The stop is automatically queued for retry on the next available route.