KreatorHub™ Dispute Resolution
What to do if something goes wrong with a KreatorHub™ order — how disputes are opened, reviewed, and resolved.
When to open a dispute
Disputes should be a last resort after you have attempted to resolve the issue through the in-order messaging system. Valid reasons for disputes include: deliverables that do not match the gig description, unresponsive artists who miss deadlines, quality issues that persist after revisions, or unauthorized charges.
How to open a dispute
- 1Go to your order detail page
- 2Click "Open Dispute"
- 3Select a reason category (quality, delivery, communication, or other)
- 4Describe the issue in detail and attach any supporting evidence (screenshots, original brief, etc.)
- 5Submit the dispute — both parties are notified immediately
The review process
A Kontrol™ admin reviews the dispute using the admin Dispute Resolution dashboard. The admin can see the full order history, all messages between buyer and artist, every deliverable submission, and the original gig terms. Both parties can add comments to the dispute thread during the review.
Possible outcomes
The admin can resolve a dispute in four ways: full refund to the buyer (funds returned from escrow), full payment to the artist (funds released from escrow), a split where a partial refund goes to the buyer and partial payment to the artist, or order cancellation where the full amount is returned and the order is closed.
Dispute resolution is final. Once an admin makes a decision, the funds are disbursed accordingly and the dispute is closed. Repeated frivolous disputes may result in account restrictions.
Prevention tips
Most disputes are avoidable. Buyers should write detailed project briefs with specific requirements. Artists should ask clarifying questions before starting work. Both parties should use the messaging system to confirm expectations before deliverables are submitted.